How do we get started? 

We love to connect with potential new cat people, and pending availability, we will request that you complete a questionnaire and fill out a service agreement and medical authorization form.  

Our in-person meeting is an opportunity for us to learn your cat's routine and collect information regarding your feline family member and home's care. It also gives you and your cats a chance to meet and become comfortable with your sitter.

 

We understand that cats are not one size fits all, and it's important to us to understand what works best for you. There is no charge for the initial meet and greet; any other meetings before the first scheduled visit is $15.00. 

How much time do you spend at each visit?

Visits are 25, 35, 45, or 1 hour in length, depending on your cat's needs—the basics food, water, cleaning litter, and administering medication as needed. 

My cat doesn't need a visit everyday, can the sitter skip days?

No, we do not offer this option for our clients. 

 

What time will you visit my cat? 

Our visit windows occur between 9:00 am - 11:30 am and 4:00 pm - 6:00 pm. Early mornings (6-8 am) are reserved for cats with medical or dietary requirements.

 

If you schedule a visit on the day you are leaving/returning, let us know your expected departure/arrival times. If your sitter arrives before you leave or return home and have not provided us with that information, you will be charged for that visit.

Who will take care of my cat? Will it be the same person every time? 

Yes, we do our best to assign a primary sitter to each client. However, during peak times and holidays, we cannot guarantee the same sitter each time you book services. The sooner you are able to provide us with travel dates the more likely you"ll be able to secure the same sitter. 

How can I get a set of keys to my sitter?

At the initial meet and greet, your sitter will collect two sets; your primary sitter keeps one, the other is kept on file in our office in case of emergency.  We understand that providing two sets of keys is not always possible, in which case you can drop off keys at our home office in Berkeley the morning of your departure or set up a secure lockbox at your home.

My cat needs medication. Can my cat sitter do this? 

Administering medications include subcutaneous fluids, insulin shots, oral and topical medications, and asthma inhalers.  Of course, our success is dependent on your cat's temperament.  

How much notice do I need to give to schedule visits?

The more notice you can provide, the better.. Once you are established with us, email unclejaycatsits@ gmail.com to reserve future dates.

Last-minute travel is sometimes unavoidable, and that last-minute opportunities present themselves. In such instances, staff will do everything possible to accommodate your request. If you have keys on file, a sitter can likely begin visits the same day.

What if I need to cancel? 

Please email us as soon as possible. For cancellations made more than 24 hours in advance, there is no charge. Cancellations made with less than 24-hours' notice are due in full. During the following holiday's Thanksgiving and Christmas, seven days' notice is required to avoid a cancellation charge.

No credits for visits canceled due to a client’s early return home. Clients returning home will be required to pay for the total number of visits.

Are you insured? Bonded?

Licensed, insured, and bonded through PETCARE. Workers Compensation covers our employees through Travelers Insurance.

What if my cat needs medical attention? 

If your pet needs immediate attention, your sitter will contact your vet, and if they are available, it will be taken to them. If your vet is unavailable, we will take them to an emergency vet. Please provide accurate instructions on the medical authorization form provided before the first visit.