Do I need to schedule a meet and greet?
Yes, all new clients must complete a meet and greet. This lets you meet your cat's new favorite sitter in your own home. In addition, clients can provide in-person details regarding care for their home and cat correctly.
How much time will Uncle Jay spend with my cat?
Daily visits are 30, 40, and 60 minutes. For cats needing medical care, 1-hour trips are scheduled to ensure the medicine is administered correctly, and your cats' health is monitored between dosages. We use the best judgment in caring for all of the cat(s), including, if necessary, arranging for another cat sitter to take over duties. An update with photos is provided after each check-in.
Why does Uncle Jay work in pairs?
Working in tandem prevents interruptions to your cats' care if any emergency occurs.
My cat doesn't need a visit every day; can our sitter skip days?
So many unpredictable things can happen while you are away. So for the safety of your cats and home, we do not offer this option.
What time will our sitter visit with my cat?
All visits occur daily between 9:00 am - 11:00 am and 4:00 pm - 6:00 pm. If you have a set time you'd like me at your home, please let me know, and I will do my best to accommodate your request.
When you schedule a visit on the day you are leaving/returning, let us know your expected departure/arrival times. If I arrive before you leave or return home and have not provided me with that information, you will be charged for that visit.
How can I get a set of keys to Uncle Jay?
At the initial meet and greet, I will collect two sets; I keep one, and the other is kept on file in my office in case of emergency. However, we understand that providing two sets of keys is not always possible, in which case you can drop off keys at our home office in Albany on the morning of your departure.
My cat needs medication. Can our sitter do this for us?
Yes, we do assist cats needing medical support. Administering medications include subcutaneous fluids, insulin shots, oral and topical medications, and asthma inhalers. But, of course, our success is dependent on your cat's temperament.
How much notice do I need to give to schedule visits?
The more notice you can provide, the better; we encourage clients to book sooner than later. Our schedules fill up quickly, significantly closer to any major holidays.
What if I need to cancel?
Please email me as soon as possible. There is no charge for cancellations made more than 24 hours in advance. Cancellations made within less than 24-hours are due in total during the following holiday Thanksgiving and Christmas, with seven days' notice to avoid a cancellation charge.
No credits for visits canceled due to a client's early return home. Clients returning home will be required to pay for the total number of visits.
Are you insured and bonded?
Yes, our sitters are insured and bonded through PETCARE. In addition, workers' Compensation is covered through Travelers Insurance.
What if my cat needs emergency medical attention?
If your pet needs immediate attention, your sitter will contact your vet, and if they are available, we will take them there. If your vet is unavailable, we will take them to an emergency vet. We ask you to provide accurate instructions on the medical authorization form before the first visit.
Families are 100% responsible for all medical costs. Review the Client Agreement section before
scheduling a meet and greet with Uncle Jay and sitters.